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Friday, 1 July 2011

Windows Phone 7: Can't download from the Marketplace:

For the last two days when I've tried to download anything from the WP Marketplace, I've been receiving the below error:
Can't get this information at the moment. Check again in a little while

Also, when I attempted to perform available app updates, I received the below error:
The Windows Live ID service is unavailable at the moment. Try again later

I also noticed that I could only listen to the first 30 seconds of tracks on the Zune Marketplace on my phone (I have a Zune Pass).

The solution was to visit and change my Windows Live ID password. I then rebooted my phone and navigated to Settings >> Email & Accounts and changed my Windows Live password. Changing my password re-synced my Windows Live ID and allowed me to use my phone as normal.

WARNING! If you change your Windows Live ID password, you'll also need to change it on any other Live services you use (such as Xbox Live or Zune etc).


Anonymous Chris White said...
This caught me out, bit of a let down really why does it happen? it hasnt happened for a while now, perhaps a one of cock up by ms or fixed by an update to their service?
8 September 2011 at 19:47  
Blogger Matthew Lawrence said...
Yeah, it used to happen whenever Zune maintenance was taking place. I'm guessing that because the phone couldn't sync with the Windows Live ID service, it locks access to all other Windows Live services. Suppose it makes sense really. It hasn't happend to me for a few months now so I'm guessing M$ have fixed this or maybe no Zune maintenance has taken place since late June, which I find hard to believe. Not long until Mango now!
11 September 2011 at 10:58  

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